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Zain Wi-Fi Calling

About Wi-Fi Calling

Wi-Fi Calling is a feature which allows you to make calls and SMSs anywhere through Wi-Fi networks, or hotspot connections.  
Place calls and send SMSs through any Wi-Fi Connection you come across in Saudi Arabia, with no additional charges! Only your package rates will be applied.

Activating Wi-Fi Calling

•    Turn on Wi-Fi calling in Settings > Phone > Wi-Fi Calling.
•    If Wi-Fi Calling is available, you’ll see Wi-Fi after your carrier name in the status bar. Then your calls will use Wi-Fi Calling.
•    Follow these steps if you can’t turn on Wi-Fi Calling or make a Wi-Fi Call. Wait two minutes before you go from one step to the next.
1.    Go to Settings > Phone > Wi-Fi Calling and make sure that Wi-Fi Calling is on. 
2.    Restart your iPhone.
3.    Connect to a different Wi-Fi network. Not all Wi-Fi networks work with Wi-Fi Calling.
4.    Turn Wi-Fi Calling off and then on again.
5.    Go to Settings > General > Reset and tap Reset Network Settings.

Wi-Fi Calling While Roaming

Travel and stay in touch with your friends and family in Saudi Arabia by placing calls and SMSs through any Wi-Fi network or Hotspot connection you come across during your trip. Wherever you are around the world, you will be charged based on your local tariff plan. 
Wi-Fi Calling while roaming is available for all Prepaid and Postpaid packages.

Terms and conditions:

•    The feature is available to all Zain Prepaid and Postpaid customers inside and outside the kingdom.
•    You will be charged as per your package plan.
•    No additional fees will be applied. 
•    Quality of the call depends on the Wi-Fi network connection.
•    Available on:

iPhone 5c
iPhone 5s
iPhone 6
iPhone 6 Plus
iPhone 6S Plus
iPhone 7
iPhone 7 Plus
iPhone 8
iPhone 8 Plus
iPhone SE
iPhone X
iPhone XS
iPhone XS Max
iPhone XR
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
Galaxy A10 Galaxy S7 Galaxy J3 Galaxy M10 Galaxy Note 10/10+
Galaxy A10s Galaxy S7 Edge Galaxy J4 Galaxy M10 Galaxy Note 10/10+ 5G
Galaxy A20 Galaxy S9 Galaxy J5 Galaxy M20  
Galaxy A30 Galaxy S9+ Galaxy J6 Galaxy M20  
Galaxy A30s Galaxy S10e Galaxy J7 Core Galaxy M30  
Galaxy A50 Galaxy S10 Galaxy J7 Duo Galaxy Note 8  
Galaxy A51 Galaxy S10+ Galaxy J7 Galaxy Note 9  
Galaxy A70        
Galaxy A7        
Galaxy A9        
Galaxy X Cover        
Galaxy On7        


Reno 2
Reno 2F


FourMobile S310 Storm
FourMobile S610 Shine


Y Honor Nova P Mate Porsche Design
Y9 2018 Honor 7X Nova 3e P Smart Mate 10 Porsche Design Mate RS
Y9 2019 Honor 9 Lite Nova 3 P20 Pro Mate 10 Pro PORSCHE DESIGN | HUAWEI Mate 20 RS
  Honor 8 Lite Nova 3i P Smart 2019 Mate 10 lite  
  Honor 9 Nova 5T P30 PRO Mate 20  
  Honor 10   P30 Mate 20 Pro  
  Honor Play   P30 Lite Mate 20 X  
  Honor 8X        
  Honor 10 Lite        
  Honor 10 Lite        


Nokia 1

 -   What is Wi-Fi Calling?

Wi-Fi Calling is a service that lets you use your Wi-Fi connection to make calls, and send SMS. 

 -   Can I call and SMS people who aren’t using Wi-Fi Calling?

Yes, you can use Wi-Fi Calling to make and receive calls and SMSs to any other lines.

 -   What if I make international calls using Wi-Fi Calling?

Yes, these calls will be charged based on your package international rates plan.

 -   Will any charges apply for Wi-Fi Calling?

No extra charges apply. Only your current package rate plan will be applied for any call & SMS.

 -   Will I be able to call home with local charges while I am abroad?

Yes, you will. You can call Saudi Arabia at your package rates wherever you are.

 -   Are there any additional charges for this service? 

No, there aren’t. 

 -   What happens if I call an international number while I am roaming?  

If you happen to place an international call while you are abroad, you will be charged based on your package international calling rates. For example, if you are a customer on Shabab travelling to Dubai, and called a number in the UAE, you will be charged 1.30 SAR per minute as per your international package rate.

 -   Do I have to activate roaming service to enjoy Wi-Fi Calling while roaming?

No, you can use this feature without adding roaming service to your line.

 -   Can I use my free minutes while roaming? 

Yes, you can. Whatever free minutes your package grants you, you will be able to use them with Wi-Fi calling feature anywhere in the world.

 -   Can I use Wi-Fi Calling for Data?

No, Wi-Fi Calling supports only calls and SMS only.

 -   Is this service activated only in Low/No coverage areas?

No, it can work at any time and any place. You only need to Enable/Disable the feature from the handset setting. 

  -   What happens when I access through a Personal Hotspot Connection? 

You will still be able to place calls and SMSs with Wi-Fi Calling through a Hotspot connection.