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Roaming

Zain Wi-Fi Calling

About Wi-Fi Calling

Wi-Fi Calling is a feature which allows you to make calls and SMSs anywhere through Wi-Fi networks, or hotspot connections.  
Place calls and send SMSs through any Wi-Fi Connection you come across in Saudi Arabia, with no additional charges! Only your package rates will be applied.
 

Activating Wi-Fi Calling

•    Turn on Wi-Fi calling in Settings > Phone > Wi-Fi Calling.
•    If Wi-Fi Calling is available, you’ll see Wi-Fi after your carrier name in the status bar. Then your calls will use Wi-Fi Calling.
•    Follow these steps if you can’t turn on Wi-Fi Calling or make a Wi-Fi Call. Wait two minutes before you go from one step to the next.
                                                                                                                                                                                      
 
1.    Go to Settings > Phone > Wi-Fi Calling and make sure that Wi-Fi Calling is on. 
2.    Restart your iPhone.
3.    Connect to a different Wi-Fi network. Not all Wi-Fi networks work with Wi-Fi Calling.
4.    Turn Wi-Fi Calling off and then on again.
5.    Go to Settings > General > Reset and tap Reset Network Settings.
 
 

Wi-Fi Calling While Roaming

Travel and stay in touch with your friends and family in Saudi Arabia by placing calls and SMSs through any Wi-Fi network or Hotspot connection you come across during your trip. Wherever you are around the world, you will be charged based on your local tariff plan. 
Wi-Fi Calling while roaming is available for all Prepaid and Postpaid packages.
 

Terms and conditions:

•    The feature is available to all Zain Prepaid and Postpaid customers inside and outside the kingdom.
•    You will be charged as per your package plan.
•    No additional fees will be applied. 
•    Quality of the call depends on the Wi-Fi network connection.
•    Available on iPhone 5C and Above, Mate 10, Mate 10 Pro, Mate 20, Mate 20 Pro, P20 Pro, P30-P30 Pro, Porsche Design, Huawei Mate 20 RS, Galaxy S7, Galaxy S10+, Galaxy S9+, Galaxy M10, Galaxy A30, Galaxy A50, Galaxy A20, Galaxy A10, Galaxy A7, Galaxy A9, Galaxy A70, Galaxy J6, Galaxy Note 9, Galaxy M20, Galaxy J4, Galaxy Note 8, Galaxy On7, Galaxy M20, Galaxy M10, Galaxy X Cover, Galaxy J7, Galaxy J7 Core, Galaxy A10s, Galaxy J7 Duo.

 

                                                                                                                                                                                                                                                                                                                                                                                                  

 -   What is Wi-Fi Calling?
 

Wi-Fi Calling is a service that lets you use your Wi-Fi connection to make calls, and send SMS. 
 

 -   Can I call and SMS people who aren’t using Wi-Fi Calling?
 

Yes, you can use Wi-Fi Calling to make and receive calls and SMSs to any other lines.
 

 -   What if I make international calls using Wi-Fi Calling?
 

Yes, these calls will be charged based on your package international rates plan.
 

 -   Will any charges apply for Wi-Fi Calling?
 

No extra charges apply. Only your current package rate plan will be applied for any call & SMS.
 

 -   Will I be able to call home with local charges while I am abroad?
 


Yes, you will. You can call Saudi Arabia at your package rates wherever you are.


 -   Are there any additional charges for this service? 
 


No, there aren’t. 
 

 -   What happens if I call an international number while I am roaming?  
 

If you happen to place an international call while you are abroad, you will be charged based on your package international calling rates. For example, if you are a customer on Shabab travelling to Dubai, and called a number in the UAE, you will be charged 1.30 SAR per minute as per your international package rate.
 

 -   Do I have to activate roaming service to enjoy Wi-Fi Calling while roaming?
 

No, you can use this feature without adding roaming service to your line.
 

 -   Can I use my free minutes while roaming? 
 

Yes, you can. Whatever free minutes your package grants you, you will be able to use them with Wi-Fi calling feature anywhere in the world.
 

 -   What phones and devices support Wi-Fi Calling?
 


iPhone 5C and Above, Mate 10, Mate 10 Pro, Mate 20, Mate 20 Pro, P20 Pro, P30-P30 Pro, Porsche Design, Huawei Mate 20 RS, Galaxy S7, Galaxy S10+, Galaxy S9+, Galaxy M10, Galaxy A30, Galaxy A50, Galaxy A20, Galaxy A10, Galaxy A7, Galaxy A9, Galaxy A70, Galaxy J6, Galaxy Note 9, Galaxy M20, Galaxy J4, Galaxy Note 8, Galaxy On7, Galaxy M20, Galaxy M10, Galaxy X Cover, Galaxy J7, Galaxy J7 Core, Galaxy A10s, Galaxy J7 Duo.


**iOS 9.2  and above must be installed.

 


 -   Can I use Wi-Fi Calling for Data?
 

No, Wi-Fi Calling supports only calls and SMS only.
 

 -   Is this service activated only in Low/No coverage areas?
 

No, it can work at any time and any place. You only need to Enable/Disable the feature from the handset setting. 
 

  -   What happens when I access through a Personal Hotspot Connection? 
 

You will still be able to place calls and SMSs with Wi-Fi Calling through a Hotspot connection.