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Roaming

Zain Wi-Fi Calling

About Wi-Fi Calling

Wi-Fi Calling is a feature which allows you to make calls and SMSs anywhere through Wi-Fi networks, or hotspot connections.  
Place calls and send SMSs through any Wi-Fi Connection you come across in Saudi Arabia, with no additional charges! Only your package rates will be applied.
 

Activating Wi-Fi Calling

•    Turn on Wi-Fi calling in Settings > Phone > Wi-Fi Calling.
•    If Wi-Fi Calling is available, you’ll see Wi-Fi after your carrier name in the status bar. Then your calls will use Wi-Fi Calling.
•    Follow these steps if you can’t turn on Wi-Fi Calling or make a Wi-Fi Call. Wait two minutes before you go from one step to the next.
                                                                                                                                                                                      
 
1.    Go to Settings > Phone > Wi-Fi Calling and make sure that Wi-Fi Calling is on. 
2.    Restart your iPhone.
3.    Connect to a different Wi-Fi network. Not all Wi-Fi networks work with Wi-Fi Calling.
4.    Turn Wi-Fi Calling off and then on again.
5.    Go to Settings > General > Reset and tap Reset Network Settings.
 
 

Wi-Fi Calling While Roaming

Travel and stay in touch with your friends and family in Saudi Arabia by placing calls and SMSs through any Wi-Fi network or Hotspot connection you come across during your trip. Wherever you are around the world, you will be charged based on your local tariff plan. 
Wi-Fi Calling while roaming is available for all Prepaid and Postpaid packages.
 

Terms and conditions:

•    The feature is available to all Zain Prepaid and Postpaid customers inside and outside the kingdom.
•    You will be charged as per your package plan.
•    No additional fees will be applied. 
•    Quality of the call depends on the Wi-Fi network connection.
•    Available on iPhone 5c and above.
                                                                                                                                                                                                                                                                                                                                                                                                  

 -   What is Wi-Fi Calling?
 

Wi-Fi Calling is a service that lets you use your Wi-Fi connection to make calls, and send SMS. 
 

 -   Can I call and SMS people who aren’t using Wi-Fi Calling?
 

Yes, you can use Wi-Fi Calling to make and receive calls and SMSs to any other lines.
 

 -   What if I make international calls using Wi-Fi Calling?
 

Yes, these calls will be charged based on your package international rates plan.
 

 -   Will any charges apply for Wi-Fi Calling?
 

No extra charges apply. Only your current package rate plan will be applied for any call & SMS.
 

 -   Will I be able to call home with local charges while I am abroad?
 


Yes, you will. You can call Saudi Arabia at your package rates wherever you are.


 -   Are there any additional charges for this service? 
 


No, there aren’t. 
 

 -   What happens if I call an international number while I am roaming?  
 

If you happen to place an international call while you are abroad, you will be charged based on your package international calling rates. For example, if you are a customer on Shabab travelling to Dubai, and called a number in the UAE, you will be charged 1.30 SAR per minute as per your international package rate.
 

 -   Do I have to activate roaming service to enjoy Wi-Fi Calling while roaming?
 

No, you can use this feature without adding roaming service to your line.
 

 -   Can I use my free minutes while roaming? 
 

Yes, you can. Whatever free minutes your package grants you, you will be able to use them with Wi-Fi calling feature anywhere in the world.
 

 -   What phones and devices support Wi-Fi Calling?
 

iPhone 7 & 7 Plus    iPhone 6 & 6s  -  iPhone 6 Plus & 6s Plus    -  iPhone 5c   - iPhone 5s  
**iOS 9.2  and above must be installed.
 

 -   Can I use Wi-Fi Calling for Data?
 

No, Wi-Fi Calling supports only calls and SMS only.
 

 -   Is this service activated only in Low/No converge areas?
 

No, it can work at any time and any place. You only need to Enable/Disable the feature from the handset setting. 
 

  -   What happens when I access through a Personal Hotspot Connection? 
 

You will still be able to place calls and SMSs with Wi-Fi Calling through a Hotspot connection.