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Personal

My Account

Feature Benefits
Account Access & Profile Settings

You can login to “My Account” in 4 different ways:

  • Auto detection: it is working only if you are using zain internet service, which gives you a fast access to your account by authenticating the mobile number you are using for the internet connection 
  • Login with password: you can create account password through profile setting page, this password can be used to access your account anytime and anywhere; your zain number will be the user name.
  • Using social media account: through profile setting you can connect your social media account with zain account, then the existing information from the social networking service ( Facebook, Twitter or Google+) will be used to sign into” My Account”
  • Using email address: Similarly you can connect your zain account with your personal e mail to be used as a user to sign into “My Account”
Dashboard

The Dashboard is a centralized page to give you a quick overview to your account information, you will have a quick access to :

  • Contract information
  • Billing and Usage information
  • Balance and validity
  • Services management and service history 
  • Paying Bills and payments history
  • Ability to customize the view based in your preferences 
Payment & Recharge Use your credit card (Visa, MasterCard or American Express) to make instant mobile recharge and bill payment or use Zain data voucher to recharge your data account instantly.
Summarized & Detailed Usage
  • View the records of your calls , and data usage for the current month and the previous 5 months at My Zain from Usage Summary
  • View your usage history which includes the date, time, call duration, and number called/messaged for your outgoing and incoming calls and messages and many other preferences from Usage Details page.
My Services

Add Zain services (such as Internet services, Call forwarding, Voice mail, Don’t disturb service and others) from My Service page in My Account. 

My Lines

View all the lines registered under your main contract and start managing them one account, however to secure the highest level of confidentiality and privacy for your lines please follow the below step to get the authority to access it:

  • Select the number you would like to connect to your account.
    *the number you intent to link and manage, has to be registered to the self-care first.
  • A verification message will be sent to that number.
  • Confirm the verification code on your account
  • Select the number now from the number list on the top of the My Account side menu and start managing it
Help & Support

Through help and support:

  • Get a direct access to chat with zain live customer service representative.
  • Have the ability to open a direct request to our customer helpdesk support.
  • Monitor the request status with the ability to view the request’s history as well.