For any inquiries or complaints, please do not hesitate to contact us through:
1-Zain Customer services by calling 959 or 0590000959 from other operators.
2-Visiting Zain shops, to know your nearest Zain shop click here.
3-Self-services portal (My Zain account) in Zain website www.sa.zain.com
4-Live chat in Zain website www.sa.zain.com
Process of handling inquiries and complaints
1-Customer will receive a reference number with expected time to resolve the complaint via SMS.
2-Customer will be able to escalate the case within 2 working days after receiving Zain feedback.
3-Upon resolution, Customer will be notified via SMS or Email regarding the ticket closure and the clarified resolution.