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My Account

My Lines

Feature

Benefits

Account Access & Profile Settings

You can login to “My Account” in 4 different ways:

• Auto detection: it is working only if you are using Zain internet service, which gives you a fast access to your account by authenticating the mobile number you are using for the internet connection

• Login with password: you can create account password through profile setting page, this password can be used to access your account anytime and anywhere; your Zain number will be the user name.

• Using social media account: through profile setting you can connect your social media account with Zain account, then the existing information from the social networking service ( Facebook, Twitter or Google+) will be used to sign into” My Account”

• Using email address: Similarly you can connect your Zain account with your personal e mail to be used as a user to sign into “My Account”.

Dashboard

The Dashboard is a centralized page to give you a quick overview to your account information, you will have a quick access to :

·  Contract  and number information

·  Usage summary

·  Balance and validity

·  Services management and service history 

·  Bills payment and payments history

·  Dashboard Ability to customize the view based in your preferences 

·  Zain plus (reward system)

My Account

View account information (Package name, Package Activation, Package Expiry, Credit Limit and Remaining Credit Limit).

Packages

Subscribe or renew the packages from Packages page.

Credit Limit

View your current credit limit and modify it directly to the maximum or minimum limit according to eligible rules for each package.

Payment & Recharge

·         Use your credit card (Visa, MasterCard or American Express) to make instant mobile recharge and bill payment.

·         Pay your bill number or another number.

·         Use Zain data voucher to recharge your data account instantly.

My Lines

You can link and manage other numbers under your contract.

View all the lines registered under your main contract and start managing them one account, however to secure the highest level of confidentiality and privacy for your lines please follow the below step to get the authority to access it:

• Select the number you would like to connect to your account.

• The number you intent to link and manage, has to be registered to the self-care first.

• A verification message will be sent to that number.

• Confirm the verification code on your account

• Select the number now from the number list on the top of the My Account side menu and start managing it.

Helpdesk

 

 

• Get a direct access to Zain live customer service representative through live chat system.

• Have the ability to open a direct request to our customer helpdesk support to raise a suggestion, inquiry or to report a problem.

• Monitor the request status with the ability to view the request’s history as well.