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Electronic Services

Blocking lost/stolen handset

Now with Zain, you can block your lost/stolen handset through Zain’s flagships. For more information please call 959.

Locking handset required information:

-    Customer Handset IMEI number. Usually found printed on the phone underneath the battery or found by typing *#06# on the handset.
-    Proof of ownership (purchase invoice and warranty card form official dealer).
-    Customer mobile number should be recorded as a user for this handset at least once during the previous month of the request.
-    Customer should sign the declaration form provided for the service and attach a copy of customer ID for Saudi’s or Iqama or Passport for non-Saudi.

 Un-locking handset required information:

-    Customer Handset IMEI number. Usually found printed on the phone underneath the battery or found by typing *#06# on the handset.
-    Proof of ownership (purchase invoice and warranty card form official dealer).
-    Customer Mobile number should be recorded as a user for this handset at least once during the previous month of the request.
-    Customer should sign the declaration form provided for the service and attach a copy of customer ID for Saudi’s or Iqama or Passport for non-Saudi’s