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Phone Services

VoLTE - Voice over LTE

Zain KSA is one of the top tier operators in the world to be certified by Apple with VoLTE. VoLTE, also known as Voice over LTE, allows making high-quality voice calls on 4G LTE network while you enjoy Zain’s uninterrupted LTE Internet experience. 

Benefits of VoLTE
-   VoLTE offers High-Definition Voice quality. Meaning, users will experience crystal-clear sound quality when a call is exchanged between 2 phones configured on VoLTE.
-   VoLTE offers significantly faster call set up time. Users will be able to establish guaranteed High-Definition calls in less than 2 seconds, which otherwise would take up to 9 seconds.  
-   VoLTE will enable true LTE Internet experience during calls. Users can Chat, Browse and/or Download during their calls without any degradation in Internet speed.

-   VoLTE facilitates seamless handover between VoWiFi (Zain WiFi Calling Service) and VoLTE calls. Calls made or received using Zain WiFi Calling Service from or to VoLTE enabled handsets will experience uninterrupted voice calls.


-Which phones support VoLTE?

Currently, VoLTE is available only on these phones: 

Apple

iPhone 6 and Above

 

Huawei

Huawei Honor 9I

Huawei Mate 10

Huawei Mate 10 Lite

Huawei Mate 10 PRO

Huawei Mate 20

Huawei Mate 20 PRO

Huawei Mate 20 X

Huawei Nova 3

Huawei Nova 3I

Huawei Nova 3E

Huawei Nova 4E

Huawei P Smart

HUAWEI Honor 10 Lite

Huawei Y9 2019

Huawei Y9 2018

HUAWEI Y9 Prime 2019

Huawei Honor 8X

Huawei P Smart (2019)

Huawei P20 PRO

Huawei P20 PRO Global

Huawei P30

Huawei P30 Lite

Huawei P30 PRO

Huawei Porsche Design Mate RS

 

Samsung

Samsung Galaxy A10

Samsung Galaxy A10s

Samsung Galaxy A20

Samsung Galaxy A20E

Samsung Galaxy A30

Samsung Galaxy A50

Samsung Galaxy A7 (2016)

Samsung Galaxy A7 (2016) Duos

Samsung Galaxy A7 (2017)

Samsung Galaxy A7 (2017) Duos

Samsung Galaxy A7 (2018)

Samsung Galaxy A7 Duos

Samsung Galaxy A7 SM-A750F

Samsung Galaxy A70

Samsung Galaxy A9

Samsung Galaxy J4

Samsung Galaxy J4 Core

Samsung Galaxy J4 Plus SM-J415F

Samsung Galaxy J4 Prime

Samsung Galaxy J6

Samsung Galaxy J6 Plus

Samsung Galaxy J7

Samsung Galaxy J7 Core

Samsung Galaxy J7 Duo

Samsung Galaxy J7 PRIME2

Samsung Galaxy M10

Samsung Galaxy M20

Samsung Galaxy Note 8

Samsung Galaxy Note 9

Samsung Galaxy On7

Samsung Galaxy ON7 (2016)

Samsung Galaxy ON7 Duos

Samsung Galaxy ON7 Prime

Samsung Galaxy ON7 Refresh

Samsung Galaxy S10

Samsung Galaxy S10 Plus

Samsung Galaxy S10E

Samsung Galaxy S7

Samsung Galaxy S7 Active

Samsung Galaxy S7 Duos

Samsung Galaxy S7 Edge

Samsung Galaxy S7 Edge Duos

Samsung Galaxy S9

Samsung Galaxy S9 Plus

 

FourMobile

FourMobile S310 Storm

FourMobile S610 Shine

 

Nokia

Nokia 1

 

-How do I configure VoLTE on my Phone?

If your iPhone is preconfigured to run on LTE data, VoLTE will work automatically upon upgrading your iOS to 9.3.2. 
If it’s not enabled automatically, you can enable it by tapping:

Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data."

-VoLTE is not working on my phone; how do I fix it?

If you have upgraded your device iOS to 9.3.2 and still not being able to experience the benefits of VoLTE, this may be because of two reasons. 

Please ensure the following settings are completed:

A.   Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data.

B.   Settings > General > About > Carrier Settings Update

   a.You will be prompted to accept the Carrier update settings
   b.On successful update of these settings, the Carrier value will change from ‘Zain KSA 24.0 to ‘Zain KSA 24.1’.